Frequently Asked Questions
Common questions about ordering, payment, delivery, returns and warranties.
We accept payment via PayFast (Visa, Mastercard, Instant EFT) and direct EFT bank transfer. EFT orders are processed once payment reflects in our account, typically 1–3 business days.
Ordinal delivers nationwide across South Africa via courier. Standard delivery takes 3–7 business days after dispatch. Remote areas may take longer. A tracking number is emailed to you once your order has been dispatched.
A flat shipping fee of R150.00 applies to orders below R1,500. Orders equal to or above this amount qualify for free delivery.
Yes. You may return products within 7 days of delivery if the product is defective, damaged, or not as described. Products must be in original packaging, unused, and in resalable condition. Email sales@ordinal.co.za with your order reference and reason for return, and we'll arrange collection or provide a return address.
Refunds are processed within 10 business days of us receiving the returned product, and are issued via your original payment method.
While we make every effort to keep stock information current, occasionally a product may be listed as available but is no longer in stock at the supplier. If this happens, we will contact you immediately and issue a full refund, including any transaction fees charged.
Yes. Product warranties are provided by the manufacturer or supplier. Please refer to the product documentation for warranty terms — Ordinal will assist in processing warranty claims with the relevant supplier on your behalf.
Ordinal partners with established South African suppliers to fulfil orders nationwide. Ordinal remains the seller of record and handles your order, payment and support directly.
No, Ordinal is an online-only store. You can reach our South Africa-based support team at sales@ordinal.co.za.
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